We at Indi Rupee value our customers and strive to provide the best financial services experience. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be requested and processed. Please read this carefully before proceeding with any transactions on our website or mobile application.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. The information collected helps us process your requests efficiently and ensures a better user experience.

Types of Data Collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We collect these details to enhance your experience, improve our service quality, and ensure accurate recordkeeping and communication regarding your transactions or service requests.

Refund Policy

All payments made for loan processing or service-related charges are non-refundable once the transaction has been successfully completed. In cases where a transaction fails but funds are deducted from your bank account, the amount will be automatically refunded to your source account within 7–10 business days, depending on your bank’s processing time.

For any discrepancy or delay in receiving a refund, please contact our support team with the payment reference number and transaction details.

Cancellation Policy

Once a loan or financial service application has been processed and approved, cancellations cannot be made. However, if the application has not yet been reviewed or processed, you may contact our support team to request cancellation. Such requests will be handled on a case-by-case basis at the discretion of Indi Rupee.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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